Cyara acquires Botium

Cyara, a provider of an Automated Customer Experience (CX) assurance closed its acquisition of industry-leading automated chatbot testing company, Botium. 

This adds chatbot and conversational AI testing capabilities to its portfolio, to solidify its position as the global leader in the CX testing and assurance market.

Botium's impact on Cyara’s portfolio

The market is growing, with a 22.5% CAGR projected for 2020 to 2027. 

The increased adoption of natural language understanding (NLU) in the digital customer journey has created the need for solutions that can efficiently test and monitor the performance of chatbots and conversational Artificial Intelligence.

Botium provides solutions to Cyara, bolstering the automated Customer Experience assurance capabilities of digital channels and makes it ideal to Cyara’s existing portfolio of solutions that enable clients to assure their CX is flawless.

The acquisition is part of Cyara’s strategic plan for international growth and product innovation, fueled by its recent $485 million growth investment funding in Australia. 

Cyara offers a platform to test customer journeys cohesively whether they are delivered through a single platform or multiple best-of-breed solutions. 

Chatbot tests were executed on Botium Box with a 92% recurring customer rate. 

Botium brings over 1,500 customers, plus 185,000 open source users and expands Cyara’s global presence to Central Europe, with Botium’s offices in Austria. 

Alok Kulkarni, the CEO of Cyara offered insights into the acquisition, “This acquisition is a milestone and it enhances companies to assure their customer experiences." 

"We are pleased to work with Botium and help to ensure CX by IVR, chatbot, agent-based phone, or a combination of voice and digital channels is flawless.”

Effects on Botium and Cyara

Botium, a 2021 Gartner Cool Vendor in Conversational and Natural Language Tech brings deep expertise in chatbots, conversational AI and NLU to Cyara.

Its workers will join Cyara’s digital CX assurance development team as chatbots and conversational AI present unique challenges for testing and monitoring. 

With the permutations that could occur, manual testing is simply not possible.

Botium helps to improve the quality of the chatbot, thus ensuring that it performs as expected, and thus reducing the efforts of enterprise Information Technology teams. 

It provides added value in every phase of the clients’ bot development lifecycle. 

Christoph Börner, the Co-Founder and CEO at Botium offered additional insights. 

“Cyara is a natural fit since it is a forward looking company that is strategically positioned to lead the digital customer experience assurance category.”

“The Botium team is made up of talented developers and engineers, and joining Cyara’s team will give us additional resources to expand our efforts in developing innovative solutions for testing chatbots and conversational Artificial Intelligence, in addition to facilitating firms in reaching a wider global customer base.”